Shipping policy

BORA HomeStore - Shipping & Delivery Policy

At BORA HomeStore, we are dedicated to getting your beautiful home essentials to you safely, efficiently, and affordably. Please read our shipping and delivery policy to understand how we process and ship your orders.

Last Updated: [Date]

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1. Order Processing Time

• All orders are processed within 1-3 business days (excluding public holidays).
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

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2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Our rates are based on the weight, size, and destination of your items.

We offer the following shipping options within Nepal:

A) Standard Shipping (For most Home Decor, Wallpapers, & Wall Clocks)

This applies to all items except artificial grass and mattresses.

B) Bulky & Oversized Items (Artificial Grass & Mattresses)

• Due to their size and weight, artificial grass and mattresses require special handling and delivery.
• A flat shipping rate will be applied at checkout, typically ranging from ₨ 1,500 to ₨ 5,000, depending on the size and your location.
• For some large orders, our team may need to contact you after you place your order to confirm the final shipping cost and arrange a suitable delivery schedule.

C) Free Shipping Promotion

• We are pleased to offer FREE standard shipping on all orders over ₨ 15,000.
• Please Note: This free shipping offer applies only to standard items and does not cover oversized items like artificial grass and mattresses.

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3. Delivery Areas

We ship across Nepal through our network of trusted delivery partners. We strive to reach every corner of the country. However, deliveries to extremely remote locations may incur additional charges or longer delivery times. If this applies to your order, we will inform you before shipping.

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4. How to Track Your Order

• Once your order has been shipped, you will receive an email confirmation with your tracking number.
• You can use this tracking number on the courier's website to see the real-time status of your delivery.

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5. Damaged, Lost, or Incorrect Items

We take great care in packaging your products. However, in the unfortunate event that your order arrives damaged, please follow these steps:

• Inspect Your Package: Please inspect your items upon delivery. If you notice any significant damage to the outer packaging, make a note of it when signing for the delivery or take a photo.
• Contact Us Immediately: If an item is damaged, please contact us at [Your Email Address] or [Your Phone Number] within 48 hours of receiving your order.
• Provide Proof: Please provide your order number and clear photos of the damaged item and the packaging.
• Resolution: We will work with you to resolve the issue. This may involve a replacement being sent to you or a full refund, including shipping costs.

Lost Packages: If your package is confirmed lost in transit by the courier, we will offer you a full refund or send you a replacement at no additional cost.

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6. Unclaimed or Incorrect Address Shipments

• You are responsible for providing the correct and complete shipping address at the time of checkout.
• If a package is returned to us because the address was incorrect or the package was unclaimed, we will contact you.
• To reship the package, you will be responsible for paying the additional shipping costs.

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7. Questions About Shipping?

If you have any questions about our shipping policy or a specific order, please do not hesitate to contact our customer service team at:

• Email: [Your Email Address, e.g., support@borahomestore.com.np]
• Phone: [Your Phone Number, e.g., +977-1-XXXXXXX]

Thank you for shopping at BORA HomeStore